Terms and Conditions

Terms and Conditions

GENERAL INFORMATION

  1. Our booking system can be utilized only for the individual customers. It is possible to make reservation only for a maximum of nine people allocate into single, double, triple, or quadruple rooms or for a maximum of five people sorted out into single rooms.
  2. We ask you all to read with attention the operative procedures and possibly up-date and assure yourselves that these things are always respected during the use of the system.
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  4. Abuses will not be accepted, for example it is not possible to make reservation for a group thorough our booking system. In the case in which Target Travel notices diverse practices with identical characteristics (date, destination and hotel) referring to a group, it reserves the right to cancel them or modify the conditions of cancellation, penalties and payment deadlines that regard the groups.
  5. It is not permitted to hold spaces from successively reselling, resulting in cancellation.
  6. All of the information(written or in images) presented on the website are an exclusive property of Target Travel and they cannot be copied, printed or diffuse to a third party if not upon authorization of the same.
  7. All of the information notes on the hotels and pictures are precise, however  we cannot retain responsibilities in any way if sometimes the results are inaccurate or incomplete.
  8. For your protection, Target Travel will not accept direct communications with your clients by phone, email or fax. If this occurs we will be our responsibility to inform you.
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  10. Your company will be the only responsible for the payment of the bookings  effectuated through our reservation website.

RATES

  1. At the act of the confirmation the price will be the final. The reservation will be turned over for the total amount confirmed on the system.
  2. We reserve the right of changing  the price after confirmation only in the case of varied taxes, VAT(valued added tax) or because of other conditions outside of our control, as fluctuations change higher than 3%, variation of the fair periods aside from the hotels and the like.
  3. All the official rates in the Target Travel booking system are always net rates.

 

FAIR PERIODS

  1. During fair periods our prices may be closer to the rack rates of the hotels. You have to inform your client that the price paid sometimes could be higher than that gives by the hotel, to avoid dispute.
  2. Sometimes you may be asked for the prepayment of the entire stay. If such prepayment should not reach us within the dates predetermine, we reserve the right to cancel the reservation without issuing further alerts.

 

EMISSION OF HOTEL VOUCHERS

  1. The system permits you to issue vouchers relative  to your reservations: they could be personalized with a logo of the company making the booking (for information call the regional office). In any case where the system makes errors, Target Travel will hold itself responsible. You may continue to issue your vouchers keeping details unchanged from that issued automatically by the system, mentioning the supplier's name that will provide the payment for the room. All the payments for extras are to be collected from the client.
  2. In the case in which we should  receive an invoice from the hotels with your voucher enclosed in which appears more nights than the system confirmed, we will send your invoice  for the additional nights.

 

NO SHOWS

  1. In case of a "no-show" an invoice will be issued only for the first night of stay unused or for the charge asked from the hotel with the reservation. If the client should appear in successive periods of that reservation and the data error is charged to your office, an invoice will be issued for the no-show plus another invoice for the new stay.
  2. Other clauses regarding failed arrivals are indicated in the sections "Cancellations" and "Procedure Operative".

 

CANCELLATIONS

It is possible to cancel the reservations directly on the website and the reservations usually have the terms of cancellation show in.

Cancellations after the deadline will results in an invoice for the charges applied to our company.

If a client cancels the reservation directly from a hotel, at the end obtaining the repayment should produce a written documentation that permits fixing the data of cancellation, name and last name of the employee of the hotel that received it and a written confirmation from part of the hotel where the cancellation occurred and availability to carry out the repayment. Failing to produce such documentation will not permit the repayment of anything. Also in the case in which the hotel communicates by writing to the client that no one charged, will be presented to Target Travel, we reserve the right to apply a penalty equal to one night lacking what we worked out together.

During particular periods (world fairs, congress or events), the terms of cancellation could be different from standard terms. Please, pay attention to those unusual cases.

 

PRIVACY

In no circumstance may someone disclose the prices, terms and conditions published on our website, if it doesn't personally apply to your company. We reserve the right to interrupt every work relationship, with consequences of the cancellation based on your practices, if we should recognize a misuse as such.

 

PAYMENTS

The payment of the invoice must agree with the Contract of supply from you signed with our company.

 

RESPONSIBILITY

Target Travel is an intermediary. We will not be held responsible for any damage to clients that could derive from catastrophic events, floods, earthquakes and all those situations and conditions that cannot be linked to our company as acts of negligence.

COMPLAINTS

  1. In a case of disputes or protests, the complaint should come to us written in the best way possible within twenty days of the last day of the occupancy. After this deadline nothing else will be taken into consideration.
  2. If the client leaves the hotel before the check out date, an invoice will be issued for the full stay and if the hotel confirms a reduction, it will be our job to issue a credit note for the amount to refund. We suggest that the client, before leaving the hotel, ask for a written declaration that  attests the correct date in which the stay was terminated and it's availability to carry out the refund.
  3. Disputes will not be accepted relating to discounted rates or hotel promotions in forced on the arrival of the clients, because of they could not have been communicated to our company or not entered in the contracts provided by Target Travel.